Error Message            

Cause

Action to be Taken

Incorrect password.

Error message displayed when an incorrect password has been entered.

Must enter the correct password.

Must enter Username.

Error message displayed when attempting to access the system without entering a username.

Must enter a user to access the Portal.

The user is blocked. Contact the system administrator.

Error message displayed when an account has been blocked.

Must contact an administrator to correct the situation.

The user or password entered is blank.

Error message displayed when attempting to access the system without entering a password.

Must enter a password to enter the Portal.

The password is expired. Please enter a new password.

Error message displayed when the credentials entered have expired.

Must contact an administrator and request the password be reset.

Unable to change password. Please try again later.

Error message displayed when there is a system failure.

Try again later.

The {Field Name} length of {Section Name} must be {amount} digits.

Error message displayed when an insufficient number of characters have been entered.

The passwords do not match. Please try again.

Error message displayed when the new passwords entered do not match.

Enter the new password.

Employer Number does not exist.

Error message displayed when the credentials are entered with an incorrect employer number.

Enter the correct Employer Number.

The number of failed attempts has been exceeded. The user has been blocked.

Error message displayed after entering the password incorrectly 3 times.

Must contact an administrator and request the account be unblocked.

User disabled

Error message displayed when  attempting to enter with a disabled username.

Must contact an administrator to enable the user.

Username entered does not exist.

Error message displayed when the credentials entered belong to a nonexistent user.

Must reenter the username.